Can I cancel/modify my order once it has been submitted?
Unfortunately, not – Once an order is submitted it cannot be canceled if it has not shipped we may be able to modify your order.
How can I track my order?
If you choose Thriftsome free shipping we will update you when your order is about to be shipped and You will be notified on the delivery date. If you choose Canada Post shipping, a tracking code will be provided.
How do I differentiate between thrifted products and new products?
There will be a label under each product. If there is no label, it is most likely thrifted.
How long will it take to get my order?
Please allow up to 1-7 business days for paid shipping and 1-15 business days for free (Thriftsome Shipping) shipping from your order’s delivery date before contacting us for an investigation. For Canada Post, you will get notified by Canada Post.
Can I exchange my order?
Unfortunately, not – Once orders are received they represent the final sales. Except the order is broken or damaged when received and was not initially stated in the product description. In that case, it can be returned or exchanged within 3 business days.
Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable. But please send us an email and we will see what we can do