Frequently Asked Questions - Thrifted and Affordable New Clothes | Thriftsome

frequently asked questions


Can I cancel/modify my order once it has been submitted?

Unfortunately, not – Once an order is submitted it cannot be canceled if it has not shipped we may be able to modify your order.

How can I track my order?

If you choose Thriftsome free shipping we will update you when your order is about to be shipped and You will be notified on the delivery date. If you choose Canada Post shipping, a tracking code will be provided.

How do I differentiate between thrifted products and new products?

There will be a label under each product. If there is no label, it is most likely thrifted.

How long will it take to get my order? 

Please allow up to 1-7 business days for paid shipping and 1-15 business days for free (Thriftsome Shipping) shipping from your order’s delivery date before contacting us for an investigation. For Canada Post, you will get notified by Canada Post.

Can I exchange my order?

Unfortunately, not – Once orders are received they represent the final sales. Except the order is broken or damaged when received and was not initially stated in the product description. In that case, it can be returned or exchanged within 3 business days. 

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

discounts & promotions

Can I get a price adjustment if the price of an item goes on sale or promotion?

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous or future purchases.

general questions

How is tax calculated on my order?

Good news is that our buyers do not pay taxes separately. 

Can you ship internationally or process international credit cards?

At this time, we offer Canada and international shipping and we accept most credit cards from outside Canada.  

How can I pay for my order?

We currently accept credit cards, debit cards, master card and PayPal payment.

How do I know my payment information is safe?

All card payment are processed by Square Up or PayPal. These platforms are trusted by thousands of businesses and are very safe.

How do you package my item(s)?

We sometimes use neat recycled boxes or paper shopping bags.




Create an account

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.